Queue Mobile is designed for busy
service intensive industries such as higher education and health
systems. Queue Mobile is a flexible, easy to use and
affordable software as a service solution. Queue Mobile
does not require expensive equipment or software, just a broadband
connection and a Web browser. Queue Mobile offers a digital
display application at no extra charge, unlike other more expensive
queue management system. Queue Mobile is designed to
be customized for your institution’s unique Student flow..
How it Works for Student Services
To illustrate one way Queue Mobile
can work, follow this scenario using a staff member as a “Queue
Manager.” (By no means is this required. Individual departments
can just as easily monitor and manage their own queues.)
Students arrive to register for classes
and meet with a Registration Specialist or Queue Manager who adds
them to the appropriate queue or virtual waiting line—e.g.,
registration, financial aid, Student advisement, etc.
In this scenario the Registration Specialist
determines the Student needs to meet with Student Advisement prior
to registering for classes. The Registration Specialist asks permission
to enter the Student’s name and cell phone number into Queue
Mobile, informing Students they will be notified by text messages
when it’s time to meet with the next Student Advisor.
The Registration Specialist clicks “text”
to text the Student who is next to be seen by Student Advisement.
Once the Student is finished seeing Student
Advisement, he/she can now be moved to the Registration queue
with the click of a button. The Student will receive a text confirmation
of their position in the Registration queue. Welcome to the
Registration queue, you are now 6th in line.
The Registration Specialist monitors and
manages each virtual waiting line from their browser. Queue
Mobile enables the Registration Specialist to monitor and
manage up to 12 virtual waiting or queues at a time.
The various departments (Registration,
Financial Aide, etc) involved can login into Queue Mobile
and monitor the waiting line activity. Based on your school’s
workflow, each department can independently manage its own virtual
waiting line. (It can also be managed through a kiosk or website.)
How it Works for Students
Upon entering the Student Advisement queue,
Students will receive a confirmation text message confirming they
are in the appropriate queue and what place in line they are (i.e.
2nd, 3rd, 10th, etc). Based on how close the Student is to the
1st position, the Student is now free to move about the campus,
to shop at the bookstore, to study or to tend to other university
business while he/she waits.
Furthermore, Queue Mobile’s
SMS technology enables Student Services to empower the Student
with the ability to interact directly with the system. Based on
the school’s preferences, the Student can text commands
to Queue Mobile to:
Check his/her status or place in the
queue
To request more time in queue (bumps
the Student back in line)
To move to another queue (e.g., Student
Services or financial aid)
To leave the queue.
Check his/her status or place in the
queue.
Students without cell phones can also be
entered into Queue Mobile . Although they won’t
receive a text message, they can monitor their position on a digital
display.
How it Works for Patients
Patient Q and its sister solution Queue Mobile are
designed for busy service intensive industries such as higher
education, event management and retail services. Patient Q
is a flexible, easy to use and affordable software as a service
solution (SaaS). Patient Q does not require expensive
equipment or software, just a broadband connection and a web browser.
Patient Q offers a digital display application at no
extra charge, unlike other more expensive queue management system.
Patient Q is easy to customize for your unique patient
flow.
Setting up and customizing your virtual waiting
lines is a simple process and Patient Q is even simpler
to manage.
How it Works for Patients Services
To illustrate one way Patient Q can work, follow this
scenario using a staff member as a “Queue Manager.”
(By no means is this required. Individual departments can just
as easily monitor and manage their own queues.)
Patients / families arrive at the clinic or ED and meet with
a Registration Specialist or Queue Manager who adds them to the
appropriate queue or virtual waiting line—e.g., triage,
clinic or labs, etc.
In this scenario the Registration Specialist determines the
Patient’s needs and enters them into the appropriate queue.
The Registration Specialist asks permission to enter the Patients’s
name and cell phone number into Patient Q, informing
Patients / families they will be notified by text messages when
it’s time to meet with the next provider.
The Registration Specialist clicks “text” to text
the Patients who is next to be seen by the provider.
Once the Patients is finished seeing provider, he/she can now
be moved to another queue, such as the Clinic queue with the click
of a button. The Patients will receive a text confirmation of
their position in the Lab queue. “Welcome to the Lab queue,
you are now 6th in line.”
The Registration Specialist monitors and manages each virtual
waiting line from their browser. Patient Q enables the
Registration Specialist to monitor and manage up to 12 virtual
waiting or queues at a time.
The various departments (Clinic, Lab, etc) involved can login
into Patient Q and monitor the waiting line activity.
Based on your clinics workflow, each department can independently
manage its own virtual waiting line. (It can also be managed through
a self serve kiosk or website.)
How it Works for Patients / families
Upon entering the Clinic queue, Patients / families will receive
a confirmation text message confirming they are in the appropriate
queue and what place in line they are (i.e. 2nd, 3rd, 10th, etc).
Based on how close the Patients is to the 1st position, the Patients
is now free to move about the campus, to get a cup of coffee,
or to simply wait some where else but a crowded contagious waiting
area.
Furthermore, Patient Q’s SMS technology enables
Patients Services to empower the Patients with the ability to
interact directly with the system. Based on the clinics preferences,
the Patients can text commands to Patient Q to:
• Check his/her status or place in the queue
• To request more time in queue (bumps the Patients back
in line)
• To move to another queue (e.g., Labs or Imaging)
• To leave the queue.
Patients / families without cell phones can also be entered
into Patient Q. Although they won’t receive a text
message, they can monitor their position on a digital display.
Setting up and customizing your virtual waiting lines is a simple
process and Patient Q is even simpler to manage.
Call to schedule a 15 minute demo and 30 day risk free trial
1-888-669-9729
Customer Support Services
Customer Support – our commitment to client
driven innovation requires a deep engagement with our clients
to assure we are delivering the ROI they expect. We offer 24/7
customer services and technical support. Our web hosted platforms
enable us to effectively service any client any where in the world
with speed and precision. We strive for excellence in all we do.
Contact Us
Brandon Munson, FACHE, MBA
President
Phone 888-669-9729
Email: [email protected]
Corporate Address:
46 Heywood Dr.
Glastonbury, CT 06033
